Q :Are you manufacturer? A: Yes, we are manufacturers.We can provide OEM / ODM customized service according to our customers’ various application and demands.All of our products are fully patented, ID/MD design, hardware and software,mold,assembly are done by our own team.
Q: Would you provide SDK for me? A: Yes, we offer free SDK if you order sample.In addition, we also have support engineers to assist you with software development.
Q: What is the minimum order(MOQ)? A: We accept one unit for standard products.we can even customized with your logo if needed. If require OEM, will see detailed requirements and confirm MOQ to you from our sales department.
Q: Can we get the free sample? A: Sorry, generally we would not provide the free sample. If the customer confirm the specification and price, they can order the sample firstly for the testing and evaluation.
Q: Can i choose multiple function into 1 device? A: Yes, you can choose multiple fuction into onedevice, Different functions depending on the product model,optional functions:RFID (LF/HF/UHF),Fingerprint/ Bar code scanner.
Q: How to order and pay? A: We accept T/T (bank transfer), Alibaba online,Western Union,Paypal,Alipay,Trade Assurance and so on.
Q: What's Your Products Warranty? A: We Offer 12 Months Warranty after shipment sent.
Q: Can I extend the warranty? A: We offer a deferred warranty for up to 24/36 Months, and the price for the warranty extension is 10% up.
Q: How long it will take for delivery? A: For production lead time around 3-10days depend on requirement, and shipping time by DHL/UPS/FEDEX/TNT, delivery time would around 3-5 working days. For some remote place, delivery time maybe a little bit longer.
Q:How to repair the device if any problem ? A: We will provide technical support online to solve problem; If for the hardware problem , we could send the parts or components and teach customer to fit if they have technician or can also send back to us to fix it.
Q: Can you do customized and preload our software? A:We are professional rugged device manufacture with 11 years experiences, support customize project and preload software.